NEWNOW Studio

Terms of Service

Last updated: September 2026

These terms explain how NEWNOW works with your business: what we deliver, how payments work, and what each of us is responsible for. By paying a deposit, an invoice or a subscription, you agree to them.

1. Who we are

NEWNOW Studio (“NEWNOW,” “we”) is operated by NEW NOW STUDIO LLC, a Florida limited liability company. You can reach us at hello@newnow.studio or at 1-908-NEWNOW-0 (908-639-6690).

2. The service

NEWNOW designs, builds, launches and operates a connected system for your business. It is offered in these packages:

• MIA — for businesses that keep their current website: an AI receptionist trained on your business, connected to your phone, with lead capture, urgency detection and your opportunity app.
• NEWNOW Launch — everything in MIA, plus a modern bilingual website, a business phone line, photo capture from customers, automations and notifications.
• Monthly service — hosting, maintenance, backups, management of MIA, the opportunity system and app, and direct support.
• NEWNOW Growth — an optional monthly add-on for your online presence and customer reactivation.
• NEWNOW Signature — custom projects where the system takes orders, charges payments, books calendars, dispatches or connects to other systems.

Anything not described in your package, such as ordering, payments, kitchen, dispatch or delivery systems, e-commerce, custom integrations or advanced CRM, is quoted separately before any work begins.

3. Prices and payment

• MIA: $999 setup.
• NEWNOW Launch: $3,500 setup, paid 50% ($1,750) to start and 50% ($1,750) before go-live.
• Our current Founding Client Price applies to the setup fee only.
• Monthly service: $299 per month, billed monthly in advance, starting the day your system goes live.
• Growth: $299 per month when added. Paid advertising budgets are paid by you and any ad management is quoted separately.
• Signature: quoted in writing for each project.

Prices are in U.S. dollars and exclude any applicable taxes. Payments are accepted only through NEWNOW’s official payment links and invoices. No salesperson or third party is authorized to collect payments, change prices or offer services on our behalf outside the approved packages.

4. Timelines

Standard MIA systems are typically live in 2 to 5 business days, and standard NEWNOW Launch systems in 3 to 7 business days. Timelines start once we have received your initial payment, your completed onboarding form and the access we need (such as your domain, phone line and Google profile). Missing information or access extends the timeline accordingly.

MIA works with your existing phone number through call forwarding, which you activate with your carrier. Phone calls work from launch. Text messaging features require carrier registration (A2P) under your business’s legal name and tax ID, which may take additional time and is outside our control. Transferring (porting) an existing phone number to a new carrier is not included and is quoted separately.

5. Preview, revisions and approval

Before anything goes live, we deliver a private preview of your system, including a test line where you can call MIA. Your package includes two rounds of revisions within its scope. Changes outside the scope are quoted separately. When you are satisfied, you approve the preview in writing (by email or through the approval button we provide).

6. Final payment and go-live

When you approve your preview, we send the final invoice. Once it is paid, we take your system live within one business day: we connect your domain, route your phone line to MIA and activate your app. Your system is not connected to your domain or phone line before the final payment.

If we don’t hear from you within 14 days after delivering your preview, the preview is considered approved and the final invoice becomes due. We keep your preview for 60 days; after that, the project may be archived, and restarting it may require a new quote.

7. Monthly service and usage

The monthly service includes up to 200 voice conversations or 600 voice minutes per month, whichever comes first. Phone calls and voice conversations on your website count together; text chat is not counted toward this limit and is subject to normal business use. Usage resets at the start of each billing cycle.

If you approach the limit, we will contact you. Additional usage is billed at $35 per block of 100 voice minutes and is added only with your approval — never automatically and never on a surprise bill. Custom integrations and advanced CRM are quoted separately.

8. Late payments

If a monthly payment fails, we will notify you and give you 10 days to update your payment method. After that, we may pause the service until the balance is paid.

9. Cancellation

The monthly service is month-to-month. You can cancel with 30 days’ written notice to hello@newnow.studio. Months already billed are not refunded. When you cancel, we help you transfer your domain and phone number (subject to your carrier’s rules) and provide an export of your customer data.

10. Refunds and disputes

Setup fees and deposits are non-refundable once build work has begun. If something is wrong with a charge, please contact us first so we can resolve it quickly.

11. Ownership

You own your domain, your phone number, your content, your customer data and the website design we produce for you. NEWNOW retains ownership of its platform, tooling, templates and AI methods, which we license to you while your service is active.

12. Your responsibilities

You agree to give us accurate information about your business, and you are responsible for the prices, services and policies MIA communicates based on that information. You also agree to comply with the laws that apply to your business, including rules on call recording and on sending text messages to your customers. Where calls are recorded or transcribed, MIA announces it at the start of the call.

13. AI limitations

MIA is an AI system. It is designed to answer accurately, but it can make mistakes, so please review important information before acting on it. MIA is not an emergency service and does not replace 911.

14. Limitation of liability

NEWNOW’s total liability arising from the service is limited to the fees you paid in the twelve months preceding the claim. We are not liable for indirect or consequential losses, including lost profits or lost opportunities.

15. Changes to these terms

If a change materially affects you, we will tell you at least thirty days before it takes effect, and you may cancel without penalty if you don’t accept it.

16. Governing law

These terms are governed by the laws of the State of Florida, United States.